Today, cars are increasingly becoming more connected, with J.D. Power reporting that approximately 90% of all electric vehicle (EV) owners use mobile apps for their vehicles. This trend has prompted the release of the J.D. Power 2024 U.S. OEM EV App Report, which evaluates the overall experience and performance of electric vehicle mobile apps.
According to Norton, manufacturers have been improving these apps year over year, addressing areas such as feature content, usability, and overall connectivity. However, there is still a need for a continued focus on the specific needs of EV owners to enhance user experience and trust. In the J.D. Power survey, the Tesla App emerged as the best overall EV app and the best Premium Brand App.
Following closely were Mercedes-Benz’s Mercedes me connect in second place with 843 points, and BMW’s My BMW app in third place with 834 points. In the Mass Market Brand App rankings, Hyundai’s MyHyundai with Bluelink secured the top spot with an overall score of 835 points. The report covered mobile apps from the top 25 award-eligible automakers selling electric vehicles in the United States, as well as 10 profiled EV brands in China and 9 EV makers in Europe. It is evident that the increasing connectivity of cars is driving the development and improvement of EV mobile apps, with a focus on meeting the specific needs of EV owners.
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